Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Top notch personnel and facility. 100 percent better experience than my previous colonoscopy at Duke in Durham! Bless you all!!”
“The staff was amazing!! They are super friendly and professional and definitely make you feel comfortable and safe when you are anxious and/or nervous about a procedure.”
“The place was great! The nurses made me feel so comfortable and relaxed. Dr. Z was on point and gave off a confidence that was infectious. I just cant give The Surgical Center enough praise. Thank you all!!!”
“Excellent care to me as well as to my family that waited for me. Amazing staff!!”
“I love all the nurses and Dr and staff. Keep up The EXCELLENT WORK”
“Great experience – couldn’t have asked for a better group of professionals.”
“Very anxious about IV’s. My experience during this procedure was probably the least stressful ever.”
“I was very impressed with the staff and facility. they all work together like a fine tuned machine. everyone from reception to doctors, nurses, anesthesia were kind courteous and genuinely made me feel comfortable. I wish all my visits to offices were this good.”
“Not only was it an excellent experience, but I have recommended the Center and Dr. Bates to more than one friend.”
“I was reluctant to have this procedure, but the doctor and the staff all helped to make it a good experience. I was very pleased with the care I received before, during, and after.”
“I was amazed at just how good the entire process was. Very impressive and staff appeared to really care and enjoy being there. Wonderful experience.”
“This was a very pleasant experience. The staff was very kind and professional. I was very impressed with my whole experience. I was also very pleased that they called me the day after my surgery to see how I was doing.”
“This was the best facility experience I’ve ever had. I had shoulder surgery in March and although I was happy, I wish I had gone to your facility and doctor network. I definitely would use your facility again!”